CategoryCustomer Experience

Successful Companies Compete on Experience, not Price

S

When it comes to retention tactics, SaaS companies, in particular, need to pay attention to their strategy. The turnover rate, or “churn” as it is sometimes referred to, is high among SaaS startups and companies. This is often because of issues with broken products, lack of customer service support, and fierce market competition. However, another reason why many SaaS companies are...

Emotional Intelligence: How brands can use EQ to deliver the best customer experience.

E

Having an excellent product or service is not enough to drive sales nowadays. Consumers don’t just buy a product. They want to have a great experience before, during and after the sale process. It requires a lot of attention to detail from brands to get it all right. This is why Customer Experience (CX) is a key factor for the growth and sustenance of many businesses. Customer experience is...

Top 10 reasons your customers quit you

T

No matter what type of business you run, acquiring new customers is tough. It’s even harder to keep those customers around. If you’re running a saas or recurring business, retaining customers becomes even more important. It’s a real problem and every business faces it. You can have the world’s best onboarding experience, the highest converting marketing site, the...

Empathy — The key to customer support

E

Empathy is powerful. Leading with that mindset can change the course of any interaction with your customers. Showing empathy for your customers can immediately cut through any tough situation and allow you to solve the problem faster. Now, remember, empathy is different than showing sympathy. When showing empathy, it’s important to keep in mind that it has to be something you’ve also...

3 follow-ups to ask your customers after purchasing

3

I want to make an assumption. Today, I think most online brands focus on one thing more than anything else. They have one goal in mind when they are promoting their product or service. If they say otherwise, I think their kidding themselves. What is that one thing brands want most? The number one thing is focused on making the sale. It’s the acquisition of a customer. Get the cash register...

Welcome to Weav

W

Weav for us is a project we’re truly excited about. For starters, it’s scratching our own itch. Which, in my opinion, is one of the best ways to build a product. Secondly, we’re building it the right way by letting our customers drive our roadmap. Lastly, we’ll be focused on providing something valuable for our customers and being profitable. It’s that simple. ...