Dunning Management: Take Charge of Your Failed Payments


Dunning management shouldn’t be taken lightly. If you have anything to do with a SaaS company, you know that SaaS churn is everyone’s worst nightmare. You could be running a perfectly organized business with the soundest of business strategies and yet, there’s always going to be customers who cancel their subscriptions. While we’ve written about how you can motivate your customers with free...

Dunning Emails 101 — The complete guide to dunning and involuntary churn


Here’s the sad truth for every subscription company when it comes to dunning emails. When your customers have billing issues or failed payments that counts toward your churn rate. Ouch. The good news is, with the right strategy there’s a handful of ways to combat that type of involuntary churn. What are dunning emails? Dunning emails can offer an effective way to notify your customers...