Blog

Why the name WEAV? #makingweav003

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For starters, who doesn’t love a 4 letter name? 😎 It’s short, concise and unique. On top of that, it sums up perfectly what we’ve set out to build. We wanted to create a solution for the pain of dissecting so many apps and tools to manage your business and customers. As you grow, the list of tools required grows. It becomes redundant and doesn’t scale very well...

Empathy — The key to customer support

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Empathy is powerful. Leading with that mindset can change the course of any interaction with your customers. Showing empathy for your customers can immediately cut through any tough situation and allow you to solve the problem faster. Now, remember, empathy is different than showing sympathy. When showing empathy, it’s important to keep in mind that it has to be something you’ve also...

3 follow-ups to ask your customers after purchasing

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I want to make an assumption. Today, I think most online brands focus on one thing more than anything else. They have one goal in mind when they are promoting their product or service. If they say otherwise, I think their kidding themselves. What is that one thing brands want most? The number one thing is focused on making the sale. It’s the acquisition of a customer. Get the cash register...

Making customer experience better. #makingweav001

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Well, this is either going to be really fun or a complete disaster. Either way, we’ll have documented the entire process of making our brand and product, Weav. It’ll be fun they say. We’re naming the new series on our blog as — #makingweav. Before we dive into the nitty-gritty of this series, let’s first introduce you to Weav. Weav was born from trying to solve our problem...

Welcome to Weav

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Weav for us is a project we’re truly excited about. For starters, it’s scratching our own itch. Which, in my opinion, is one of the best ways to build a product. Secondly, we’re building it the right way by letting our customers drive our roadmap. Lastly, we’ll be focused on providing something valuable for our customers and being profitable. It’s that simple. ...