TagCustomer Experience

Successful Companies Compete on Experience, not Price

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When it comes to retention tactics, SaaS companies, in particular, need to pay attention to their strategy. The turnover rate, or “churn” as it is sometimes referred to, is high among SaaS startups and companies. This is often because of issues with broken products, lack of customer service support, and fierce market competition. However, another reason why many SaaS companies are...

Emotional Intelligence: How brands can use EQ to deliver the best customer experience.

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Having an excellent product or service is not enough to drive sales nowadays. Consumers don’t just buy a product. They want to have a great experience before, during and after the sale process. It requires a lot of attention to detail from brands to get it all right. This is why Customer Experience (CX) is a key factor for the growth and sustenance of many businesses. Customer experience is...

Top 10 reasons your customers quit you

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No matter what type of business you run, acquiring new customers is tough. It’s even harder to keep those customers around. If you’re running a saas or recurring business, retaining customers becomes even more important. It’s a real problem and every business faces it. You can have the world’s best onboarding experience, the highest converting marketing site, the...

3 follow-ups to ask your customers after purchasing

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I want to make an assumption. Today, I think most online brands focus on one thing more than anything else. They have one goal in mind when they are promoting their product or service. If they say otherwise, I think their kidding themselves. What is that one thing brands want most? The number one thing is focused on making the sale. It’s the acquisition of a customer. Get the cash register...

Making customer experience better. #makingweav001

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Well, this is either going to be really fun or a complete disaster. Either way, we’ll have documented the entire process of making our brand and product, Weav. It’ll be fun they say. We’re naming the new series on our blog as — #makingweav. Before we dive into the nitty-gritty of this series, let’s first introduce you to Weav. Weav was born from trying to solve our problem...