TagCustomer Support

What is Customer Success?

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Customer success is the new black. And everyone seems to be jumping on the bandwagon. That’s great. But what does Customer Success really mean? As more companies realize the importance of optimizing and nurturing customer relationships, they are starting to invest heavily in the right resources to manage those customers and retain their business. The importance of Customer Success Although...

Empathy — The key to customer support

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Empathy is powerful. Leading with that mindset can change the course of any interaction with your customers. Showing empathy for your customers can immediately cut through any tough situation and allow you to solve the problem faster. Now, remember, empathy is different than showing sympathy. When showing empathy, it’s important to keep in mind that it has to be something you’ve also...

3 follow-ups to ask your customers after purchasing

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I want to make an assumption. Today, I think most online brands focus on one thing more than anything else. They have one goal in mind when they are promoting their product or service. If they say otherwise, I think their kidding themselves. What is that one thing brands want most? The number one thing is focused on making the sale. It’s the acquisition of a customer. Get the cash register...

Making customer experience better. #makingweav001

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Well, this is either going to be really fun or a complete disaster. Either way, we’ll have documented the entire process of making our brand and product, Weav. It’ll be fun they say. We’re naming the new series on our blog as — #makingweav. Before we dive into the nitty-gritty of this series, let’s first introduce you to Weav. Weav was born from trying to solve our problem...