TagEmotional Intelligence

Emotional Intelligence: How brands can use EQ to deliver the best customer experience.


Having an excellent product or service is not enough to drive sales nowadays. Consumers don’t just buy a product. They want to have a great experience before, during and after the sale process. It requires a lot of attention to detail from brands to get it all right. This is why Customer Experience (CX) is a key factor for the growth and sustenance of many businesses. Customer experience is...