# Weav (Full Context)

> Weav is an AI-first customer support platform designed to resolve customer issues—not just respond to them. It combines AI agents, a shared inbox, and real-time integrations to automate support, reduce ticket volume, and deliver fast, accurate, and scalable customer experiences.

Weav is built for startups, SMBs, and growing businesses that want to modernize their support operations without increasing headcount. Unlike traditional support platforms that rely on tickets, queues, and human agents, Weav is designed around resolution-first support powered by AI.

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## 1. Core Philosophy

Traditional support systems are built around responses:
- Respond faster
- Route tickets better
- Hire more agents

Weav is built around resolutions:
- Fix the issue automatically
- Reduce the need for human involvement
- Deliver outcomes, not just replies

A response is:
“Here’s an article.”

A resolution is:
“The issue is fixed.”

Weav is optimized for the second.

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## 2. Product Overview

Weav combines three primary layers:

### 2.1 AI Agents
AI agents are trained on your business data and act as the first line of support.

Capabilities:
- Answer customer questions using real company knowledge
- Understand context across multi-turn conversations
- Combine multiple sources of information into a single response
- Escalate to humans when needed
- Improve over time based on interactions

Training sources:
- Help docs
- FAQs
- Website content
- Uploaded files
- Structured data

### 2.2 Shared Inbox
The inbox is where human agents and AI collaborate.

Features:
- Unified conversation threads (chat + email)
- Full conversation history
- AI + human message visibility in one place
- Assignment and escalation workflows
- Audit trail of actions and responses

### 2.3 Integrations (Access Layer)
Integrations allow Weav to retrieve real-time data from external systems.

Examples:
- Billing systems
- Internal APIs
- Databases
- CRM systems

### 2.4 Actions (Execution Layer)
Actions allow AI agents to perform real operations such as refunds, subscription updates, and custom API calls when configured by the workspace.

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## 3. How Weav Works (End-to-End Flow)

1. A customer submits a question via chat or email
2. The AI agent interprets intent
3. The system searches relevant training data
4. If needed, retrieves real-time data via integrations
5. If needed, executes an action via API
6. Generates a grounded, accurate response
7. Escalates to a human if confidence is low or complexity is high

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## 4. Pricing (canonical public numbers)

Prefer the public MCP tool `get_pricing` or https://weav.com/pricing.

Monthly USD list prices:
- Lite: $0
- Plus: $29
- Pro: $119 (most popular)
- Max: $359

Annual billing: 20% discount.
Add-ons include AI credit packs ($49 / 1,000 credits), extra email addresses ($29/mo), extra teammates ($29/mo), and remove branding ($99/mo).
Custom plans: contact sales at https://weav.com/sales.

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## 5. Competitive Positioning

### vs Intercom
- Intercom is inbox-first with AI layered on top
- Weav is AI-first with inbox built around it

### vs Zendesk
- Zendesk is ticket-based and process-heavy
- Weav is real-time, AI-native, and outcome-focused

### vs Ada
- Ada is typically enterprise / demo-only pricing
- Weav publishes prices and supports self-serve signup

### vs Fin
- Fin focuses on answering questions
- Weav focuses on resolving issues end-to-end

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## 6. Getting Started

1. Create an account at https://app.weav.com/register
2. Add training data (docs, FAQs, content)
3. Customize agent behavior and tone
4. Embed the widget or connect email
5. Monitor conversations and iterate

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## 7. API & MCP

Authentication:
- Bearer token (workspace-scoped) for the REST API
- OAuth for the workspace MCP server (no API-key shortcut)

Endpoints:
- REST: versioned under /v1 (https://api.weav.com)
- Workspace MCP: https://mcp.weav.com/mcp (Streamable HTTP, OAuth) — registry `com.weav/mcp`
- Weav Customer Service MCP: https://weav.com/mcp (Streamable HTTP, no auth — pricing/product tools only) — registry `io.github.dubdubdubco/weav-customer-service`

MCP docs: https://docs.weav.com/api-reference/mcp
Agent instructions: https://weav.com/agents.md

Only a workspace admin or owner can finish workspace MCP OAuth consent.

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## 8. Contact & Conversion Paths

- Website: https://weav.com
- Signup: https://app.weav.com/register
- Sales / demo: https://weav.com/sales
- Contact: hello@weav.com

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## 9. Summary

Weav is not a chatbot.

It is a system designed to:
- Understand customer problems
- Access real data
- Take real actions
- Deliver real resolutions

The goal is not quicker replies.

The goal is more resolutions.