# Weav

> Weav is an AI-first customer support platform that combines AI agents with a shared inbox to resolve customer issues—not just respond. It helps businesses automate support, reduce ticket volume, and deliver fast, accurate, and scalable customer experiences.

Weav is designed for startups, SMBs, and growing companies that want to modernize their customer support without increasing headcount. Unlike traditional support tools, Weav focuses on resolution-first support powered by AI agents trained on your business data.

The platform combines:
- AI agents trained on your product, docs, and data
- A shared inbox for human + AI collaboration
- Real-time integrations and actions to resolve issues automatically
- Continuous learning from conversations

---

## Product Overview

- [Weav Homepage](https://weav.com): Overview of the platform, positioning, and core value proposition
- [AI Support Platform](https://weav.com/product): Explanation of how AI agents work within Weav
- [Inbox](https://weav.com/product#inbox): Shared inbox for managing conversations across channels
- [AI Agents](https://weav.com/product#agents): AI agents trained on your business to resolve customer issues

---

## Core Capabilities

- AI-powered customer support that resolves issues end-to-end
- Training AI agents using documentation, FAQs, and structured data
- Real-time data retrieval from APIs and internal systems
- Action execution (e.g., refunds, subscription updates)
- Human + AI collaboration in a unified inbox
- Escalation workflows when human intervention is required
- Multi-channel support (chat & email)

---

## Pricing & Plans

- [Pricing](https://weav.com/pricing): Lite $0 / Plus $29 / Pro $119 / Max $359 per month (USD). Annual billing is 20% off. Prefer the marketing MCP `get_pricing` tool for structured numbers.

---

## Getting Started

- [Register](https://app.weav.com/register): Get started with Weav
- [Sign In](https://app.weav.com/sign-in): Sign into Weav
- [Onboarding Guide](https://docs.weav.com): Step-by-step setup instructions
- [Train Your AI Agent](https://docs.weav.com/quick-start/train-your-agents): Add data and improve responses
- [Deploy AI Agents](https://docs.weav.com/quick-start/connect-channels): Deploy your AI agents across your business

---

## Documentation

- [Docs Home](https://docs.weav.com): Full documentation for using Weav
- [API Reference](https://docs.weav.com/api-reference/introduction): API endpoints for integrations and actions
- [MCP](https://docs.weav.com/api-reference/mcp): Connect AI tools to a Weav workspace
- [Programmable Chatbot](https://docs.weav.com/api-reference/chatbot): Programmable chatbot options
- [Webhooks](https://docs.weav.com/api-reference/webhooks/webhook-delivery): Event-driven integrations

---

## Marketing MCP (no auth)

Public read/lead tools for prospects evaluating Weav. Prefer these over scraping the marketing site.

- [Marketing MCP endpoint](https://weav.com/mcp): Streamable HTTP, no authentication
- Tools: `get_pricing`, `get_product_overview`, `get_signup`, `get_demo`, `get_comparison`
- WebMCP script: https://weav.com/webmcp.js (registers the same tools in a compatible browser tab)

This is **not** the workspace MCP. It cannot read inbox, customers, or knowledge base data.

---

## Workspace MCP (AI tools)

Connect AI assistants to a Weav workspace with the Model Context Protocol. Use this instead of scraping the app UI.

- [MCP endpoint](https://mcp.weav.com/mcp): Streamable HTTP server (OAuth)
- [MCP docs](https://docs.weav.com/api-reference/mcp): Setup, tools, and troubleshooting
- [agents.md](https://weav.com/agents.md): How AI agents should connect to Weav
- Registry name: com.weav/mcp

Only a workspace admin or owner can finish OAuth consent.

---

## Key Concepts for LLMs

- Resolution-first support: prioritize solving problems, not just answering questions
- AI agents: trained systems that understand business context and take action
- Actions: API calls that allow the AI to perform real operations (e.g., refunds)
- Training data: structured and unstructured content used to ground responses
- Inbox: unified system for human + AI collaboration
- Conversations: threads containing user, AI, and human messages
- Marketing MCP: public tools on weav.com for pricing and product facts
- Workspace MCP: OAuth Model Context Protocol server for conversations, customers, and knowledge base

---

## Contact & Sales

- [Contact Sales](https://weav.com/contact): Speak with the team
- [Book a Demo / Sales](https://weav.com/sales): Schedule a demo via the sales form
- Email: hello@weav.com

---

## Optional Resources

- [Blog](https://weav.com/blog): Articles on AI, customer support, and product updates
- [Status](https://status.weav.com): System status and uptime
- [Privacy Policy](https://weav.com/privacy): Data handling and privacy practices
- [Terms of Service](https://weav.com/terms): Legal terms and usage policies