Guides
Chatbase Pricing vs Weav: Plans, Credits, and Costs in 2026
Casey Rowland
TL;DR
Chatbase has five tiers: Free, Hobby ($40/mo), Standard ($150/mo), Pro ($500/mo), and custom Enterprise. Yearly billing takes 20% off.
Every plan is metered in message credits (50 to 15,000 per month) and capped seats. Run out of credits and you buy more, or the agent stops.
Watch the add-ons: $40 per extra 1,000 credits, $25 per extra AI agent per month, and $99 per month to remove Chatbase branding.
Weav prices differently. Instead of credits and seats, you pay for outcomes (AI resolutions), starting at $30/mo. Which is better depends on how your volume behaves.
Weav and Chatbase are two of the most popular AI support platforms in the market. But, both do things slightly differently and knowing what those differences are can make a world of difference. We'll breakdown our pricing and feature differences as it stand as of August 2026. After reading this, we think you'll give Weav a good look before committing elsewhere.
What Chatbase does well
Chatbase is one of the most popular AI support platforms on the market, used by more than 10,000 businesses, with strong security credentials and a genuinely capable product. If you are evaluating it, the pricing is worth understanding before you commit, because it is metered, and metered pricing behaves differently as your support volume grows.
And we'll give credit where it is due. Chatbase is used by over 10,000 businesses, is SOC 2 Type II, GDPR, and HIPAA-eligible compliant. They offer a multi-model playground, and covers chat, email, and voice with a built-in helpdesk for human handoff. It is a mature, well-adopted platform. The pricing model is the thing to understand.
Chatbase pricing at a glance
Plan | Price / month | Message credits | Seats | Notable |
|---|---|---|---|---|
Free | $0 | 50 | 1 | Agents deleted after 14 days idle |
Hobby | $40 | 700 | 2 | Advanced models, integrations |
Standard | $150 | 4,000 | 3 | Helpdesk, voice, API access |
Pro | $500 | 15,000 | 5 | Advanced analytics, tickets as a source |
Enterprise | Custom | Custom | Custom | SSO, HIPAA, white-label, SLAs |
Figures from chatbase.co/pricing as of August 2026. Yearly billing saves 20%.
How Chatbase pricing actually works
Chatbase's pricing is based on message credits. Each plan includes a monthly bucket of message credits, from 50 on Free up to 15,000 on Pro. Credits are what matters the most. When they run out, your agent stops responding until the month resets or you buy more.
Seats and agents are capped per tier. Plans include a set number of members (1 to 5 up to Pro) and a limited number of AI agents. If you want separate agents for, say, billing and sales, you can hit that limit.
Then there are the add-ons. Three are worth pricing in up front:
Auto-recharge credits: $40 per 1,000 message credits when you run low.
Extra AI agents: $25 per agent per month beyond your plan's limit.
Remove “Powered by Chatbase” branding: $99 per month.
What to watch for
None of this makes Chatbase a bad choice. These are very standard, normal ways of pricing and packaging in a SaaS business. But, there are a few things to think about before you purchase.
Cost scales with conversations. Because you pay per message credit, a busy month, a viral moment, or a big promotion pushes cost up exactly when volume spikes. Budgeting gets harder the more you rely on it.
You pick the LLM: This can be both a good thing, and a bad thing. Users love the abillity to control which LLM, and more specifically which LLM version, their agent uses. However, if you are using a powerful agent, you can spend a number of credits for simple questions.
Running dry mid-month is a real risk. If you burn through credits before the reset, the fix is auto-recharge, which is another line item. This becomes a real risk depending on the LLM you're using and how your traffic engages with the agent.
Specialized agents cost extra. Multiple role-specific agents can mean stacking the $25-per-agent add-on.
The free tier is a trial, not a home. Fifty credits a month and agent deletion after 14 days of inactivity mean Free is for testing, not running a business.
How Weav's pricing compares
Weav runs on a similar model to Chatbase: tiered plans metered by AI messages, with per-seat teammates and optional add-ons. The biggest difference between Weav and Chatbase is the value that you get with your plan at Weav. Here are Weav's plans (monthly list price, with 20% off annual):
Plan | Price / month | AI messages | Teammates | Notable |
|---|---|---|---|---|
Lite | $0 | 20 | 1 | Free starter, basic helpdesk |
Plus | $29 | 500 | 2 | Simple to start and scale |
Pro | $119 | 5,000 | 3 | Most popular, auto-retraining |
Max | $359 | 20,000 | 5 | Full autonomy, advanced integrations |
Where Weav costs less, tier by tier
Stage | Weav | Chatbase |
|---|---|---|
Free / trial | Lite: $0, 20 messages | Free: $0, 50 messages |
Starter | Plus: $29, 500 messages | Hobby: $40, 700 messages |
Growing team | Pro: $119, 5,000 messages | Standard: $150, 4,000 messages |
High volume | Max: $359, 20,000 messages | Pro: $500, 15,000 messages |
At the growth tiers the gap is real. Weav Pro is $119 for 5,000 messages against Chatbase Standard at $150 for 4,000, and Weav Max is $359 for 20,000 messages against Chatbase Pro at $500 for 15,000. That works out to roughly $18 to $24 per thousand messages on Weav's growth plans versus about $33 to $38 on Chatbase's, and Weav's paid plans start cheaper too, at $29 against $40.
In fairness, Chatbase wins a couple of spots. Its free tier includes more messages (50 versus 20), and its overage credits are a little cheaper ($40 per 1,000 versus Weav's $49). But at the paid tiers most growing teams actually land on, Weav includes more usage for less.
Aside from just the pricing, Weav is built resolution-first, with humans and AI working in one shared inbox, contextual escalation and handoffs, and internal knowledge through Ask Weav.
We have also designed the platform to manage LLM usage, so you get the most out of your credits. We utilize the best LLM's on the market, but not every message needs the most powerful LLM to respond. We understand the context and complexity of the question, and our Resolution Engine will pick the best LLM for you. Explore the Weav platform for the full feature set.
Weav vs Chatbase: which fits your team
Chatbase is a strong fit if you want the most widely adopted platform, deep multi-model choice, and enterprise compliance like HIPAA, and the higher per-message cost at scale is not a concern. Weav is the better fit if you want more AI messages per dollar as you grow, humans and AI working in one inbox, and a lower entry price.
For the full head-to-head on features, escalation, and workflows, see our detailed Weav vs Chatbase comparison. See the full Weav vs Chatbase breakdown, or get started free.
Frequently asked questions
How much does Chatbase cost?
As of August 2026, Chatbase has five tiers: Free ($0), Hobby ($40/mo), Standard ($150/mo), Pro ($500/mo), and custom Enterprise pricing. Yearly billing saves 20%. Each plan includes a set number of monthly message credits and seats, with paid add-ons for extra credits, extra agents, and branding removal.
Does Chatbase have a free plan?
Yes, but it is designed for testing. The Free plan includes 50 message credits per month and one member, and agents are deleted after 14 days of inactivity. It is a way to try the product, not to run ongoing support.
What are Chatbase message credits?
Message credits are Chatbase's usage meter. Each plan includes a monthly allotment, from 50 on Free to 15,000 on Pro. When you run out, your agent stops responding until the month resets or you buy more credits, which cost $40 per 1,000 through auto-recharge.
How does Weav pricing compare to Chatbase?
Both use tiered plans metered by AI messages, with per-seat teammates and add-ons, so the models are similar. The difference is value. Weav's growth plans include more messages per dollar: Weav Pro is $119 for 5,000 AI messages versus Chatbase Standard at $150 for 4,000, and Weav Max is $359 for 20,000 versus Chatbase Pro at $500 for 15,000. Weav's paid plans also start at $29 against Chatbase's $40. Chatbase's free tier and per-credit overage are slightly cheaper.
Is Chatbase worth it?
For teams that want a mature, widely adopted platform with strong compliance and multi-model flexibility, and who are comfortable managing credits and seats, Chatbase is a solid choice. Teams that want more AI messages per dollar as they grow, with humans and AI in one inbox, should compare it against an alternative like Weav.
Related Articles:
Sources
Chatbase homepage and pricing pages: plans, message credits, add-ons, compliance, and customer count, accessed August 2026. Confirm current figures before publishing.
Casey Rowland
