Changelog

Signing in with an email that isn't linked to a workspace no longer creates a new workspace by accident. You'll see a clear message on the sign-in page with your email kept in place so you can correct a typo or register if you're new.

• Closing a conversation right after adding a tag no longer reopens it, and tag-filtered custom view counts now update immediately instead of requiring a full page refresh.

• Shared report views and customer segments now appear under the correct section of the sidebar rather than being listed as private.

• Reopening a saved view filtered by assignee or time now shows its filters correctly instead of appearing empty.

• Agent-level reports now show figures for that agent only; previously they could fall back to organisation-wide numbers.

• Bulk-moving training items to the top-level "Content" folder now works as expected.

• Documents that fail to process (e.g. an unreadable PDF) are now clearly marked as failed rather than having error text quietly added to your agent's training data.

• The People tab in the company details panel now shows your real customers — placeholder sample contacts no longer appear when no data is available.

• Fixed an issue where some users stopped receiving their scheduled customer-leads digest emails, and corrected API error responses when creating agent memories or updating training data with an invalid agent.

• The inbox recovers automatically after a dropped connection or a laptop waking from sleep. No more stuck "Error loading conversation" pane; the list and open conversation refresh on their own when you're back online.

• Creating, editing or deleting tags and saved views now gives clear feedback when something goes wrong (such as a duplicate tag name). You'll see a single, specific error message and can fix it without losing your place.

• Your AI agent now checks your knowledge base on every customer question, and prioritizes authoritative sources; Q&As, uploaded files and your own website pages rank above blog and news content. Answers are more accurate and grounded in the material you've provided.

• Real-time delivery is more reliable: very long messages (for example, emails with large bodies) now appear in the inbox instantly instead of occasionally failing to show until a refresh.

• Released an enhance version of our search tool making it easier to find conversations, training data or reporting by keyword

• Initial release of the Weav MCP to search conversations, help customers, and update training data.

• Integrated the Weav MCP with Claude - https://claude.ai/directory/weav

• Learn more: https://docs.weav.com/api-reference/mcp

• Released our WhatsApp integration making it easier for customers to connect with you inside apps they already use

• Released the Weav Framer plugin making it easy to display your chatbot agent on a Framer website