Changelog

Track the latest improvements and bug fixes, making your AI support agents smarter and faster every day.

Easier training from company files

AI support that feels human, because your customers are.

  • Added the foundation for importing training content from Google Drive, making it easier to connect agent knowledge to the documents teams already maintain.

  • Improved file*based training so uploaded content can be processed more reliably.

Integrations catalog

AI support that feels human, because your customers are.

  • Introduced the first version of Weav's integrations catalog, giving teams a central place to discover and manage connected tools.

  • Added connection controls so admins can disconnect integrations when they are no longer needed.

  • Added support for custom actions, laying the groundwork for agents to safely use approved external tools.

Workflow builder improvements

AI support that feels human, because your customers are.

  • Improved the workflow builder with clearer configuration panels, save and publish controls, and a guard that helps prevent losing unsaved work.

  • Added more useful branching and filtering so teams can automate inbox routing, tagging, and assignment with more precision.

Visual automation canvas

AI support that feels human, because your customers are.

  • Added drag-to-connect workflow editing so teams can build automation visually.

  • Added an integrations settings page so admins can review available integrations in one place.

  • Improved how AI agents understand connected tools and when they are available.

Smoother app experience

AI support that feels human, because your customers are.

  • Upgraded the app experience for faster navigation and more modern loading behavior.

  • Added clearer page titles and descriptions for sign-in and registration.

  • Improved tag management so teams can remove tags more easily.

  • Strengthened escalation handling so complex conversations are less likely to be routed incorrectly.

Spam controls and better website training

AI support that feels human, because your customers are.

  • Added spam controls for conversations, including the ability to close and unassign spam conversations.

  • Added safer recovery behavior when a conversation is marked as not spam again.

  • Improved website discovery for larger sites so agents can learn from more complete help content.

Ask Weav and smarter resync

AI support that feels human, because your customers are.

  • Added Ask Weav access controls to billing and subscription flows.

  • Added feedback access from the sidebar.

  • Added website resync that can discover new pages and attach them to the right agents.

Reports, digests, and conversation reply improvements

AI support that feels human, because your customers are.

  • Added a reports settings page and improved report view management.

  • Added a daily digest for Ask Weav, helping teams keep track of important activity without living in the app.

  • Improved the reply composer and rich text editor for a smoother writing experience.

  • Added free trial usage notification emails so teams know when they are approaching usage limits.

Help customers get answers before they need support

Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.

Help customers get answers before they need support

Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.

Help customers get answers before they need support

Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.