Ask Weav.
Why should I switch to Weav?
Looking for a Gorgias alternative?
Replace a helpdesk solution that charges you extra for an AI agent that can’t work across multiple systems. Weav's AI agent resolves tickets from any question: orders, returns, and subscriptions all handled together.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk, but its AI only sees Shopify's own order data. A ticket touching a return, a subscription, or a carrier outside Shopify never even gets attempted, it lands straight on a human, and the AI Agent only works on top of an existing, separately billed Helpdesk plan. Weav gives growing teams the same AI-first resolution without the coverage gap. Cross-system data out of the box, one flat bill, and a real free plan to start.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk, but its AI only sees Shopify's own order data. A ticket touching a return, a subscription, or a carrier outside Shopify never even gets attempted, it lands straight on a human, and the AI Agent only works on top of an existing, separately billed Helpdesk plan. Weav gives growing teams the same AI-first resolution without the coverage gap. Cross-system data out of the box, one flat bill, and a real free plan to start.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk, but its AI only sees Shopify's own order data. A ticket touching a return, a subscription, or a carrier outside Shopify never even gets attempted, it lands straight on a human, and the AI Agent only works on top of an existing, separately billed Helpdesk plan. Weav gives growing teams the same AI-first resolution without the coverage gap. Cross-system data out of the box, one flat bill, and a real free plan to start.
Comparing Weav and Gorgias
One flat, predictable bill
A single tiered subscription. AI usage is bakedn into plan itself, not an add-on charged on top of something else.
Stacked, usage-based billing
Baseline plans include Helpdesk functionality, but AI agents are an add-on, plus an interaction fee
Free plan, not a trial
Weav's Lite plan $0/mo, ongoing, and includes actual AI Agent usage (20 messages/mo) so you can test real behavior before paying anything.
Trial covers the Helpdesk, not the AI
The 7-day trial applies to the Helpdesk plan. The AI Agent add-on isn't included free, even during a trial.
Reads across your systems
AI agents read orders, returns, and subscription data together, so a ticket touching more than one system gets closed in a single reply.
Shopify order data only
A ticket touching a return, a subscription, or a carrier outside Shopify is never attempted by the AI. It goes straight to a human.
Self-serve, no prerequisite
Sign up and configure your Agent directly. No other product required first.
Requires an existing Helpdesk plan
The AI Agent only applies on top of an existing (or newly purchased) Gorgias Helpdesk plan.
Costs don't compound with volume
Flat message tiers, so growth in ticket volume doesn't mean a runaway bill.
Per-resolution fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
One flat, predictable bill
A single tiered subscription. AI usage is bakedn into plan itself, not an add-on charged on top of something else.
Stacked, usage-based billing
Baseline plans include Helpdesk functionality, but AI agents are an add-on, plus an interaction fee
Free plan, not a trial
Weav's Lite plan $0/mo, ongoing, and includes actual AI Agent usage (20 messages/mo) so you can test real behavior before paying anything.
Trial covers the Helpdesk, not the AI
The 7-day trial applies to the Helpdesk plan. The AI Agent add-on isn't included free, even during a trial.
Reads across your systems
AI agents read orders, returns, and subscription data together, so a ticket touching more than one system gets closed in a single reply.
Shopify order data only
A ticket touching a return, a subscription, or a carrier outside Shopify is never attempted by the AI. It goes straight to a human.
Self-serve, no prerequisite
Sign up and configure your Agent directly. No other product required first.
Requires an existing Helpdesk plan
The AI Agent only applies on top of an existing (or newly purchased) Gorgias Helpdesk plan.
Costs don't compound with volume
Flat message tiers, so growth in ticket volume doesn't mean a runaway bill.
Per-resolution fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
Transparent, public pricing
Free and paid plans that start at $29/mo, listed right on the site. You can see the cost before you talk to anyone.
Demo-only pricing
Ada does not publish prices. Its pricing page routes to a sales demo, so you cannot see a number or start on your own.
Built for growing teams
Sized and priced for DTC and SaaS teams who want to move fast.
Built for large enterprises
Designed for large global brands and enterprise-scale CX operations
Humans and AI in one inbox
AI Agents draft, resolve, and escalate with full context in a single shared inbox, with humans in the loop when it matters.
Enterprise agentic platform
A capable platform with enterprise tooling to measure, test, and coach agents at scale.
A bill you can predict
Flat tiers with AI messages and teammates included, so you know what you will pay each month.
Custom enterprise contracts
Negotiated pricing that is not transparent up front and is shaped for large accounts.
Fast to value
No multi-week implementation project to get your first agent live.
Enterprise implementation
A heavier rollout suited to large organizations.
One flat, predictable bill
A single tiered subscription. AI usage is bakedn into plan itself, not an add-on charged on top of something else.
Stacked, usage-based billing
Baseline plans include Helpdesk functionality, but AI agents are an add-on, plus an interaction fee
Free plan, not a trial
Weav's Lite plan $0/mo, ongoing, and includes actual AI Agent usage (20 messages/mo) so you can test real behavior before paying anything.
Trial covers the Helpdesk, not the AI
The 7-day trial applies to the Helpdesk plan. The AI Agent add-on isn't included free, even during a trial.
Reads across your systems
AI agents read orders, returns, and subscription data together, so a ticket touching more than one system gets closed in a single reply.
Shopify order data only
A ticket touching a return, a subscription, or a carrier outside Shopify is never attempted by the AI. It goes straight to a human.
Self-serve, no prerequisite
Sign up and configure your Agent directly. No other product required first.
Requires an existing Helpdesk plan
The AI Agent only applies on top of an existing (or newly purchased) Gorgias Helpdesk plan.
Costs don't compound with volume
Flat message tiers, so growth in ticket volume doesn't mean a runaway bill.
Per-resolution fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
Don't buy automation that isn't there
Gorgias's automation is good, to a point. Anything inquiry that touches a return, a subscription, or a carrier outside Shopify never gets attempted by the AI in the first place. It goes straight to a person, every time. Weav gives teams AI-first resolution through integrations with multiple ecommerce store functions. Transparent pricing, easy self-service setup and humans + AI working in a unified inbox are just the cherry on top.
Don't buy automation that isn't there
Gorgias's automation is good, to a point. Anything inquiry that touches a return, a subscription, or a carrier outside Shopify never gets attempted by the AI in the first place. It goes straight to a person, every time. Weav gives teams AI-first resolution through integrations with multiple ecommerce store functions. Transparent pricing, easy self-service setup and humans + AI working in a unified inbox are just the cherry on top.
Don't buy automation that isn't there
Gorgias's automation is good, to a point. Anything inquiry that touches a return, a subscription, or a carrier outside Shopify never gets attempted by the AI in the first place. It goes straight to a person, every time. Weav gives teams AI-first resolution through integrations with multiple ecommerce store functions. Transparent pricing, easy self-service setup and humans + AI working in a unified inbox are just the cherry on top.
Don't buy automation that isn't there
Gorgias's automation is good, to a point. Anything inquiry that touches a return, a subscription, or a carrier outside Shopify never gets attempted by the AI in the first place. It goes straight to a person, every time. Weav gives teams AI-first resolution through integrations with multiple ecommerce store functions. Transparent pricing, easy self-service setup and humans + AI working in a unified inbox are just the cherry on top.
Frequently asked questions
The common questions customers ask when switching from Gorgias to Weav.
Is Weav a good Gorgias alternative?
If your tickets mostly stay inside Shopify's own order data, Gorgias's AI Agent may be enough. If your tickets regularly touch returns, subscriptions, or shipping carriers outside Shopify, that's specifically the gap Weav is built to close.
How does Weav's pricing compare to Gorgias's AI Agent?
Do I need to already have a helpdesk to use Weav?
Does Weav read the same data Gorgias does?
Is there a free trial or do I need a demo?
A workspace built for humans and AI agents.
Ready to move beyond a read-only chatbot?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Ready to move beyond a read-only chatbot?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Ready to move beyond a read-only chatbot?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.
© 2026 Weav.com, LLC
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.