Ask Weav.
Why should I switch to Weav?
Looking for a Gorgias alternative?
Gorgias charges $0.90 to $1.00 per AI Agent interaction, and each one also counts as a helpdesk ticket. Weav includes AI messages in every plan, starting with a free plan, so you know your cost up front.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk with a large app marketplace. Its AI Agent is priced per automated interaction, and each interaction also counts as a billable helpdesk ticket, so the bill rises with every ticket the AI resolves. Weav gives growing teams AI Agents that resolve chat, email, and WhatsApp conversations, with AI messages included in every plan and a free plan to start. Shopify, Stripe, and Custom Actions let your agents look up and act on real customer data.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk with a large app marketplace. Its AI Agent is priced per automated interaction, and each interaction also counts as a billable helpdesk ticket, so the bill rises with every ticket the AI resolves. Weav gives growing teams AI Agents that resolve chat, email, and WhatsApp conversations, with AI messages included in every plan and a free plan to start. Shopify, Stripe, and Custom Actions let your agents look up and act on real customer data.
Why companies choose Weav over Gorgias
Gorgias is a strong Shopify-native helpdesk with a large app marketplace. Its AI Agent is priced per automated interaction, and each interaction also counts as a billable helpdesk ticket, so the bill rises with every ticket the AI resolves. Weav gives growing teams AI Agents that resolve chat, email, and WhatsApp conversations, with AI messages included in every plan and a free plan to start. Shopify, Stripe, and Custom Actions let your agents look up and act on real customer data.
Comparing Weav and Gorgias
AI included in every plan
Every plan includes a monthly allowance of AI messages, from 20 on the free plan to 20,000 on Max. Extra credits are $49 per 1,000.
Two charges per AI answer
Each AI Agent interaction costs $0.90 on annual plans or $1.00 monthly, and it also counts as a billable helpdesk ticket.
Free plan, not a trial
Weav’s Lite plan is $0/mo, ongoing, and includes real AI Agent usage (20 AI messages/mo) so you can test real behavior before paying anything.
A 7-day trial, then paid plans
Gorgias offers a 7-day trial with access to all features. After that, plans start at $10 a month.
Shopify and Stripe actions
AI Agents look up orders and tracking, cancel eligible orders, update shipping addresses, and find Stripe invoices, with Custom Actions for any other API.
Built for ecommerce platforms
Gorgias describes itself as an ecommerce CX platform for Shopify, BigCommerce, Magento, and WooCommerce brands.
Priced by AI messages
Plans are sized by included AI messages: 500 on Plus, 5,000 on Pro, and 20,000 on Max, from $29 a month billed annually.
Priced by ticket volume
Helpdesk plans are priced by monthly tickets, from 50 to 5,000, with the AI Agent billed per interaction on top.
Costs you can plan for
Pick a plan, see the included AI messages, and top up at $49 per 1,000 credits. Extra credits roll over to the next month.
Per-interaction fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
AI included in every plan
Every plan includes a monthly allowance of AI messages, from 20 on the free plan to 20,000 on Max. Extra credits are $49 per 1,000.
Two charges per AI answer
Each AI Agent interaction costs $0.90 on annual plans or $1.00 monthly, and it also counts as a billable helpdesk ticket.
Free plan, not a trial
Weav’s Lite plan is $0/mo, ongoing, and includes real AI Agent usage (20 AI messages/mo) so you can test real behavior before paying anything.
A 7-day trial, then paid plans
Gorgias offers a 7-day trial with access to all features. After that, plans start at $10 a month.
Shopify and Stripe actions
AI Agents look up orders and tracking, cancel eligible orders, update shipping addresses, and find Stripe invoices, with Custom Actions for any other API.
Built for ecommerce platforms
Gorgias describes itself as an ecommerce CX platform for Shopify, BigCommerce, Magento, and WooCommerce brands.
Priced by AI messages
Plans are sized by included AI messages: 500 on Plus, 5,000 on Pro, and 20,000 on Max, from $29 a month billed annually.
Priced by ticket volume
Helpdesk plans are priced by monthly tickets, from 50 to 5,000, with the AI Agent billed per interaction on top.
Costs you can plan for
Pick a plan, see the included AI messages, and top up at $49 per 1,000 credits. Extra credits roll over to the next month.
Per-interaction fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
AI included in every plan
Every plan includes a monthly allowance of AI messages, from 20 on the free plan to 20,000 on Max. Extra credits are $49 per 1,000.
Two charges per AI answer
Each AI Agent interaction costs $0.90 on annual plans or $1.00 monthly, and it also counts as a billable helpdesk ticket.
Free plan, not a trial
Weav’s Lite plan is $0/mo, ongoing, and includes real AI Agent usage (20 AI messages/mo) so you can test real behavior before paying anything.
A 7-day trial, then paid plans
Gorgias offers a 7-day trial with access to all features. After that, plans start at $10 a month.
Shopify and Stripe actions
AI Agents look up orders and tracking, cancel eligible orders, update shipping addresses, and find Stripe invoices, with Custom Actions for any other API.
Built for ecommerce platforms
Gorgias describes itself as an ecommerce CX platform for Shopify, BigCommerce, Magento, and WooCommerce brands.
Priced by AI messages
Plans are sized by included AI messages: 500 on Plus, 5,000 on Pro, and 20,000 on Max, from $29 a month billed annually.
Priced by ticket volume
Helpdesk plans are priced by monthly tickets, from 50 to 5,000, with the AI Agent billed per interaction on top.
Costs you can plan for
Pick a plan, see the included AI messages, and top up at $49 per 1,000 credits. Extra credits roll over to the next month.
Per-interaction fees scale with volume
One Shopify App Store reviewer described automation charges nearly doubling their expected annual bill as volume grew.
Know what your AI costs before it scales
Gorgias is a capable Shopify helpdesk, and its AI Agent can automate a lot. The catch is the bill. Each AI Agent interaction is charged on its own and also counts as a helpdesk ticket, so every automated answer is paid for twice. Weav includes AI messages in every plan, starts with a free plan, and lets AI Agents resolve chat, email, and WhatsApp conversations with humans in the loop. If you switch, we migrate you for free.
Know what your AI costs before it scales
Gorgias is a capable Shopify helpdesk, and its AI Agent can automate a lot. The catch is the bill. Each AI Agent interaction is charged on its own and also counts as a helpdesk ticket, so every automated answer is paid for twice. Weav includes AI messages in every plan, starts with a free plan, and lets AI Agents resolve chat, email, and WhatsApp conversations with humans in the loop. If you switch, we migrate you for free.
Know what your AI costs before it scales
Gorgias is a capable Shopify helpdesk, and its AI Agent can automate a lot. The catch is the bill. Each AI Agent interaction is charged on its own and also counts as a helpdesk ticket, so every automated answer is paid for twice. Weav includes AI messages in every plan, starts with a free plan, and lets AI Agents resolve chat, email, and WhatsApp conversations with humans in the loop. If you switch, we migrate you for free.
Know what your AI costs before it scales
Gorgias is a capable Shopify helpdesk, and its AI Agent can automate a lot. The catch is the bill. Each AI Agent interaction is charged on its own and also counts as a helpdesk ticket, so every automated answer is paid for twice. Weav includes AI messages in every plan, starts with a free plan, and lets AI Agents resolve chat, email, and WhatsApp conversations with humans in the loop. If you switch, we migrate you for free.
Frequently asked questions
The common questions customers ask when switching from Gorgias to Weav.
Is Weav a good Gorgias alternative?
Yes, if you want predictable AI costs. Gorgias charges per AI Agent interaction, and each one also counts as a helpdesk ticket. Weav includes AI messages in every plan, has a free plan, and works for Shopify stores and SaaS teams through its Shopify and Stripe integrations.
How does Weav's pricing compare to Gorgias's AI Agent?
Do I need to already have a helpdesk to use Weav?
Does Weav read the same data Gorgias does?
Is there a free trial or do I need a demo?
A workspace built for humans and AI agents.
Ready for AI Customer Support you can plan for?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Ready for AI Customer Support you can plan for?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Ready for AI Customer Support you can plan for?
If your team needs AI Customer Support that fully resolves issues, takes action, and keeps humans in the loop, Weav is built for you.
Sources, checked October 22, 2026: Gorgias pricing, Gorgias reviews on the Shopify App Store, Weav pricing, Weav docs: Shopify, Weav docs: Stripe, Weav docs: Custom Actions, Weav docs: WhatsApp.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
© 2026 Weav.com, LLC
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.