Ask Weav.
Why should I switch to Weav?
Looking for a Re:amaze alternative?
Re:amaze is a full help desk priced per team member, with AI billed per resolution. Weav's help desk puts AI agents an human agents together, without charging for AI messages on top of your human agents and throws in Shopify and Stripe tools on every plan.
Why teams choose Weav over Re:amaze
Re:amaze has been a dependable ecommerce help desk for years, with email, live chat, social channels, and an FAQ center in one place. If you want a classic help desk with AI on top, it's a solid choice. Weav is built AI first where the AI Agent starts the converstation and hands off to your team, with full conversation context, only when necessary. If you need scalable solution with predicable pricing, Weav pulls ahead.
Why teams choose Weav over Re:amaze
Re:amaze has been a dependable ecommerce help desk for years, with email, live chat, social channels, and an FAQ center in one place. If you want a classic help desk with AI on top, it's a solid choice. Weav is built AI first where the AI Agent starts the converstation and hands off to your team, with full conversation context, only when necessary. If you need scalable solution with predicable pricing, Weav pulls ahead.
Why teams choose Weav over Re:amaze
Re:amaze has been a dependable ecommerce help desk for years, with email, live chat, social channels, and an FAQ center in one place. If you want a classic help desk with AI on top, it's a solid choice. Weav is built AI first where the AI Agent starts the converstation and hands off to your team, with full conversation context, only when necessary. If you need scalable solution with predicable pricing, Weav pulls ahead.
Comparing Weav and Re:amaze
Priced by plan
Free, then from $29 a month billed annually ($39 monthly), with teammates and AI messages included.
Priced per team member
Basic $29, Pro $49, and Plus $69 per team member a month, or 10% less billed annually.
AI messages included
From 20 to 20,000 AI messages a month by plan. Extra credits are $49 per 1,000 and roll over.
Fees per AI resolution
5, 10, or 20 AI Agent resolutions per user a month by plan, then $0.85 per additional resolution.
Verified Shopify actions
After email verification, the AI Agent can cancel an eligible order, update a shipping address, or swap a variant.
Order Bot plus team actions
Order Bot answers order status in chat. Your team can cancel a Shopify order or create a draft order from the conversation.
Stripe tools for the AI Agent
After email verification, look up subscriptions and invoices, send a portal link, or update or cancel a subscription. Custom Actions available to go even further with your APIs.
Stripe for your team
Agents can view charges, process chargebacks, and change subscriptions from the conversation, matched by email.
Chat, email, and WhatsApp
One inbox for website chat, email, and WhatsApp, with WhatsApp included with every plan at no extra cost.
More channels
Email, live chat, and social on every plan. SMS and voice from Pro, with video calls and screen sharing on Plus.
Priced by plan
Free, then from $29 a month billed annually ($39 monthly), with teammates and AI messages included.
Priced per team member
Basic $29, Pro $49, and Plus $69 per team member a month, or 10% less billed annually.
AI messages included
From 20 to 20,000 AI messages a month by plan. Extra credits are $49 per 1,000 and roll over.
Fees per AI resolution
5, 10, or 20 AI Agent resolutions per user a month by plan, then $0.85 per additional resolution.
Verified Shopify actions
After email verification, the AI Agent can cancel an eligible order, update a shipping address, or swap a variant.
Order Bot plus team actions
Order Bot answers order status in chat. Your team can cancel a Shopify order or create a draft order from the conversation.
Stripe tools for the AI Agent
After email verification, look up subscriptions and invoices, send a portal link, or update or cancel a subscription. Custom Actions available to go even further with your APIs.
Stripe for your team
Agents can view charges, process chargebacks, and change subscriptions from the conversation, matched by email.
Chat, email, and WhatsApp
One inbox for website chat, email, and WhatsApp, with WhatsApp included with every plan at no extra cost.
More channels
Email, live chat, and social on every plan. SMS and voice from Pro, with video calls and screen sharing on Plus.
Priced by plan
Free, then from $29 a month billed annually ($39 monthly), with teammates and AI messages included.
Priced per team member
Basic $29, Pro $49, and Plus $69 per team member a month, or 10% less billed annually.
AI messages included
From 20 to 20,000 AI messages a month by plan. Extra credits are $49 per 1,000 and roll over.
Fees per AI resolution
5, 10, or 20 AI Agent resolutions per user a month by plan, then $0.85 per additional resolution.
Verified Shopify actions
After email verification, the AI Agent can cancel an eligible order, update a shipping address, or swap a variant.
Order Bot plus team actions
Order Bot answers order status in chat. Your team can cancel a Shopify order or create a draft order from the conversation.
Stripe tools for the AI Agent
After email verification, look up subscriptions and invoices, send a portal link, or update or cancel a subscription. Custom Actions available to go even further with your APIs.
Stripe for your team
Agents can view charges, process chargebacks, and change subscriptions from the conversation, matched by email.
Chat, email, and WhatsApp
One inbox for website chat, email, and WhatsApp, with WhatsApp included with every plan at no extra cost.
More channels
Email, live chat, and social on every plan. SMS and voice from Pro, with video calls and screen sharing on Plus.
Let the AI Agent finish the job
"Where's my order?" is the easy half. The hard half is "Can you change the address?" or "Cancel it, please." Weav's Shopify tools handle both after the shopper verifies their email, within limits you set, and your team sees every action in the same inbox. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Let the AI Agent finish the job
"Where's my order?" is the easy half. The hard half is "Can you change the address?" or "Cancel it, please." Weav's Shopify tools handle both after the shopper verifies their email, within limits you set, and your team sees every action in the same inbox. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Let the AI Agent finish the job
"Where's my order?" is the easy half. The hard half is "Can you change the address?" or "Cancel it, please." Weav's Shopify tools handle both after the shopper verifies their email, within limits you set, and your team sees every action in the same inbox. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Let the AI Agent finish the job
"Where's my order?" is the easy half. The hard half is "Can you change the address?" or "Cancel it, please." Weav's Shopify tools handle both after the shopper verifies their email, within limits you set, and your team sees every action in the same inbox. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Frequently asked questions
The common questions customers ask when switching from Re:amaze to Weav.
How much does Re:amaze cost?
Reamaze.com lists Basic at $29, Pro at $49, and Plus at $69 per team member a month, or 10% less billed annually. A $59 flat Starter plan covers up to 500 responded conversations. Extra AI resolutions are $0.85 each. Note; all prices as of October 2026. Check for updated pricing.
How much does Re:amaze cost?
On October 22, 2026, reamaze.com listed Basic at $29, Pro at $49, and Plus at $69 per team member a month, or 10% less billed annually. A $59 flat Starter plan covers up to 500 responded conversations. Extra AI resolutions are $0.85 each.
How much does Weav cost?
Does Weav work with Shopify?
How hard is it to switch from Re:amaze to Weav?
Is Weav only for ecommerce?
A workspace built for humans and AI agents.
Ready for AI that does more than route?
If you want an AI Agent you trust handling the first pass on every order and billing question, with your team in the loop, Weav is built for you.
Ready for AI that does more than route?
If you want an AI Agent you trust handling the first pass on every order and billing question, with your team in the loop, Weav is built for you.
Ready for AI that does more than route?
If you want an AI Agent you trust handling the first pass on every order and billing question, with your team in the loop, Weav is built for you.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.
© 2026 Weav.com, LLC
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.