Ask Weav.
Why should I switch to Weav?
Outgrowing Shopify Inbox?
Shopify Inbox is free and a great way to start. Once you start selling, and order questions take over, Weav is there with our AI Agent that acts on orders and answers chat, email, and WhatsApp.
Why stores move from Shopify Inbox to Weav
Shopify Inbox does what it promises. It's free, built by Shopify, rated 4.6 from more than 5,800 reviews, and its AI sales associate knows your catalog. For a new store, it's hard to beat. Once you start making sales, the customer questions change to "where's my order" which Shopify Inbox can't handle. Weav's AI Agent can act on those in Shopify after the shopper verifies their email, so your team only steps in when a conversation needs a person.
Why stores move from Shopify Inbox to Weav
Shopify Inbox does what it promises. It's free, built by Shopify, rated 4.6 from more than 5,800 reviews, and its AI sales associate knows your catalog. For a new store, it's hard to beat. Once you start making sales, the customer questions change to "where's my order" which Shopify Inbox can't handle. Weav's AI Agent can act on those in Shopify after the shopper verifies their email, so your team only steps in when a conversation needs a person.
Why stores move from Shopify Inbox to Weav
Shopify Inbox does what it promises. It's free, built by Shopify, rated 4.6 from more than 5,800 reviews, and its AI sales associate knows your catalog. For a new store, it's hard to beat. Once you start making sales, the customer questions change to "where's my order" which Shopify Inbox can't handle. Weav's AI Agent can act on those in Shopify after the shopper verifies their email, so your team only steps in when a conversation needs a person.
Comparing Weav and Shopify Inbox
Free plan, then paid plans
Lite is free on weav.com. Paid plans start at $29 a month billed annually, with Shopify on every plan.
Free app, on paid Shopify plans
Shopify Inbox is free on the App Store and available to stores on the Basic, Grow, Advanced, or Plus plan.
Product help and support
Searches your live catalog, checks stock for a variant, and shows product cards in chat, then answers support questions from your training.
An AI sales associate
The Inbox agent answers product questions, recommends products, and adds items to the cart, using your catalog, policies, and pages.
Order actions, not only lookups
After email verification, cancel an eligible order, update a shipping address, or swap a variant or quantity.
Order lookups after sign-in
The agent checks order status once the shopper signs in. Shopify lists no cancellation, address change, or return actions.
Chat, email, and WhatsApp
Website chat, email, and WhatsApp in one inbox, with the AI Agent answering on all three and WhatsApp on every plan.
Online store chat only
The Inbox agent works only in your store's chat widget and can't send email. Shop app chat ended in February 2025.
Tone, rules, and handoff controls
Set tone, response length, business rules, and phrases to avoid, plus escalation rules and whether email replies auto-send or wait for review.
Persona and handoff settings
Set tone and service style in a persona, rate replies to train the agent, and hand off to staff with the chat context.
Free plan, then paid plans
Lite is free on weav.com. Paid plans start at $29 a month billed annually, with Shopify on every plan.
Free app, on paid Shopify plans
Shopify Inbox is free on the App Store and available to stores on the Basic, Grow, Advanced, or Plus plan.
Product help and support
Searches your live catalog, checks stock for a variant, and shows product cards in chat, then answers support questions from your training.
An AI sales associate
The Inbox agent answers product questions, recommends products, and adds items to the cart, using your catalog, policies, and pages.
Order actions, not only lookups
After email verification, cancel an eligible order, update a shipping address, or swap a variant or quantity.
Order lookups after sign-in
The agent checks order status once the shopper signs in. Shopify lists no cancellation, address change, or return actions.
Chat, email, and WhatsApp
Website chat, email, and WhatsApp in one inbox, with the AI Agent answering on all three and WhatsApp on every plan.
Online store chat only
The Inbox agent works only in your store's chat widget and can't send email. Shop app chat ended in February 2025.
Tone, rules, and handoff controls
Set tone, response length, business rules, and phrases to avoid, plus escalation rules and whether email replies auto-send or wait for review.
Persona and handoff settings
Set tone and service style in a persona, rate replies to train the agent, and hand off to staff with the chat context.
Free plan, then paid plans
Lite is free on weav.com. Paid plans start at $29 a month billed annually, with Shopify on every plan.
Free app, on paid Shopify plans
Shopify Inbox is free on the App Store and available to stores on the Basic, Grow, Advanced, or Plus plan.
Product help and support
Searches your live catalog, checks stock for a variant, and shows product cards in chat, then answers support questions from your training.
An AI sales associate
The Inbox agent answers product questions, recommends products, and adds items to the cart, using your catalog, policies, and pages.
Order actions, not only lookups
After email verification, cancel an eligible order, update a shipping address, or swap a variant or quantity.
Order lookups after sign-in
The agent checks order status once the shopper signs in. Shopify lists no cancellation, address change, or return actions.
Chat, email, and WhatsApp
Website chat, email, and WhatsApp in one inbox, with the AI Agent answering on all three and WhatsApp on every plan.
Online store chat only
The Inbox agent works only in your store's chat widget and can't send email. Shop app chat ended in February 2025.
Tone, rules, and handoff controls
Set tone, response length, business rules, and phrases to avoid, plus escalation rules and whether email replies auto-send or wait for review.
Persona and handoff settings
Set tone and service style in a persona, rate replies to train the agent, and hand off to staff with the chat context.
Signs you've outgrown Shopify Inbox
Your team spends hours on cancellations, address changes, and size swaps. Order questions arrive by email, and nobody sees them next to chat. Shoppers want to message you on WhatsApp, and questions wait until Monday because nobody's online. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Signs you've outgrown Shopify Inbox
Your team spends hours on cancellations, address changes, and size swaps. Order questions arrive by email, and nobody sees them next to chat. Shoppers want to message you on WhatsApp, and questions wait until Monday because nobody's online. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Signs you've outgrown Shopify Inbox
Your team spends hours on cancellations, address changes, and size swaps. Order questions arrive by email, and nobody sees them next to chat. Shoppers want to message you on WhatsApp, and questions wait until Monday because nobody's online. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Signs you've outgrown Shopify Inbox
Your team spends hours on cancellations, address changes, and size swaps. Order questions arrive by email, and nobody sees them next to chat. Shoppers want to message you on WhatsApp, and questions wait until Monday because nobody's online. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Frequently asked questions
The common questions customers ask when switching from Shopify Inbox to Weav.
Is Shopify Inbox free?
Yes. The Shopify App Store listed Shopify Inbox as free, built by Shopify, with a 4.6 rating from 5,806 reviews. It's available on the Basic, Grow, Advanced, and Plus plans, and the Inbox agent needs new customer accounts.
Is Shopify Inbox free?
Yes. On October 22, 2026, the Shopify App Store listed Shopify Inbox as free, built by Shopify, with a 4.6 rating from 5,806 reviews. It's available on the Basic, Grow, Advanced, and Plus plans, and the Inbox agent needs new customer accounts.
What can Weav do that Shopify Inbox can't?
How much does Weav cost on Shopify?
How hard is it to switch from Shopify Inbox to Weav?
Can I use Weav and Shopify Inbox together?
A workspace built for humans and AI agents.
Ready for support that can change an order?
If "Where's my order?" turned into half the job, connect Shopify, choose which order tools your AI Agent can use, and start on the free plan.
Ready for support that can change an order?
If "Where's my order?" turned into half the job, connect Shopify, choose which order tools your AI Agent can use, and start on the free plan.
Ready for support that can change an order?
If "Where's my order?" turned into half the job, connect Shopify, choose which order tools your AI Agent can use, and start on the free plan.
Sources, October 2026: Shopify Inbox on the Shopify App Store, Shopify Help Center: Shopify Inbox, Shopify Help Center: Inbox agent, Shopify Help Center: Inbox agent persona, Shopify Help Center: Managing conversations, Shopify changelog: Shop app Inbox, Weav on the Shopify App Store, Weav pricing, Weav docs: Shopify, Weav docs: General settings, Weav docs: Email settings, Weav docs: Escalation rules, Weav docs: WhatsApp.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.
© 2026 Weav.com, LLC
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.