Ask Weav.
Why should I switch to Weav?
Looking for a Tidio alternative?
Tidio prices human and AI conversations separately. Weav gives you AI Agents, a unified helpdesk, and easy to understand packages that include native Stripe and Shopify integrations.
Why teams choose Weav over Tidio
Tidio is a capable all-in-one tool with live chat, ticketing, and the Lyro AI Agent. The catch is the bill. Human replies and AI conversations run on separate quotas, so your cost moves on two numbers at once. Weav's packaging includes AI messages and is simple to understand with no cost to human-made messages. Shopify and Stripe integrations come with every plan, so your AI Agent can answer billing and order questions directly.
Why teams choose Weav over Tidio
Tidio is a capable all-in-one tool with live chat, ticketing, and the Lyro AI Agent. The catch is the bill. Human replies and AI conversations run on separate quotas, so your cost moves on two numbers at once. Weav's packaging includes AI messages and is simple to understand with no cost to human-made messages. Shopify and Stripe integrations come with every plan, so your AI Agent can answer billing and order questions directly.
Why teams choose Weav over Tidio
Tidio is a capable all-in-one tool with live chat, ticketing, and the Lyro AI Agent. The catch is the bill. Human replies and AI conversations run on separate quotas, so your cost moves on two numbers at once. Weav's packaging includes AI messages and is simple to understand with no cost to human-made messages. Shopify and Stripe integrations come with every plan, so your AI Agent can answer billing and order questions directly.
Comparing Weav and Tidio
Simple Plans with AI included
Lite is free with 20 AI messages a month, ongoing. Plus is $29 a month billed annually ($39 monthly), AI included.
Two separate price lists
Starter shows $24.17 a month for 100 billable conversations. Lyro AI starts at $32.50 a month, with 50 free conversations once.
AI that acts on orders and billing
After email verification, cancel an eligible Shopify order, update an address, swap a variant, or update a Stripe subscription.
Lyro Actions via APIs
Lyro Actions call outside APIs. Templates cover Shopify order status, Calendly, HubSpot, Klaviyo, and Mailchimp, with no Stripe template.
Replies in 107 languages
Tested in 107 languages with no setup. Train in English once, and the AI Agent replies in each customer's language.
48 languages for Lyro
Lyro supports 48 languages. It detects the customer's language and replies in it when that language is allowed in settings.
An MCP server that can act
REST API, signed webhooks, and an MCP server that lets AI tools reply to conversations and update training data.
A read-only Analytics MCP
OpenAPI and signed webhooks, with webhooks on Plus and Premium only. Its MCP server reads analytics data and can't change anything.
Chat, email, and WhatsApp
One unified help desk for website chat, email, and WhatsApp conversations for easy communication.
More channels
Live chat, email, Messenger, Instagram, and WhatsApp integrations, plus a Mobile SDK for in-app chat.
Simple Plans with AI included
Lite is free with 20 AI messages a month, ongoing. Plus is $29 a month billed annually ($39 monthly), AI included.
Two separate price lists
Starter shows $24.17 a month for 100 billable conversations. Lyro AI starts at $32.50 a month, with 50 free conversations once.
AI that acts on orders and billing
After email verification, cancel an eligible Shopify order, update an address, swap a variant, or update a Stripe subscription.
Lyro Actions via APIs
Lyro Actions call outside APIs. Templates cover Shopify order status, Calendly, HubSpot, Klaviyo, and Mailchimp, with no Stripe template.
Replies in 107 languages
Tested in 107 languages with no setup. Train in English once, and the AI Agent replies in each customer's language.
48 languages for Lyro
Lyro supports 48 languages. It detects the customer's language and replies in it when that language is allowed in settings.
An MCP server that can act
REST API, signed webhooks, and an MCP server that lets AI tools reply to conversations and update training data.
A read-only Analytics MCP
OpenAPI and signed webhooks, with webhooks on Plus and Premium only. Its MCP server reads analytics data and can't change anything.
Chat, email, and WhatsApp
One unified help desk for website chat, email, and WhatsApp conversations for easy communication.
More channels
Live chat, email, Messenger, Instagram, and WhatsApp integrations, plus a Mobile SDK for in-app chat.
Simple Plans with AI included
Lite is free with 20 AI messages a month, ongoing. Plus is $29 a month billed annually ($39 monthly), AI included.
Two separate price lists
Starter shows $24.17 a month for 100 billable conversations. Lyro AI starts at $32.50 a month, with 50 free conversations once.
AI that acts on orders and billing
After email verification, cancel an eligible Shopify order, update an address, swap a variant, or update a Stripe subscription.
Lyro Actions via APIs
Lyro Actions call outside APIs. Templates cover Shopify order status, Calendly, HubSpot, Klaviyo, and Mailchimp, with no Stripe template.
Replies in 107 languages
Tested in 107 languages with no setup. Train in English once, and the AI Agent replies in each customer's language.
48 languages for Lyro
Lyro supports 48 languages. It detects the customer's language and replies in it when that language is allowed in settings.
An MCP server that can act
REST API, signed webhooks, and an MCP server that lets AI tools reply to conversations and update training data.
A read-only Analytics MCP
OpenAPI and signed webhooks, with webhooks on Plus and Premium only. Its MCP server reads analytics data and can't change anything.
Chat, email, and WhatsApp
One unified help desk for website chat, email, and WhatsApp conversations for easy communication.
More channels
Live chat, email, Messenger, Instagram, and WhatsApp integrations, plus a Mobile SDK for in-app chat.
One plan, not two separate price lists
Ask Tidio one question before you sign: what happens to the bill when human replies and AI conversations both grow in the same month? With Weav, the answer is one number. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
One plan, not two separate price lists
Ask Tidio one question before you sign: what happens to the bill when human replies and AI conversations both grow in the same month? With Weav, the answer is one number. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
One plan, not two separate price lists
Ask Tidio one question before you sign: what happens to the bill when human replies and AI conversations both grow in the same month? With Weav, the answer is one number. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
One plan, not two separate price lists
Ask Tidio one question before you sign: what happens to the bill when human replies and AI conversations both grow in the same month? With Weav, the answer is one number. Switching is low risk, too. Weav guarantees a 70% resolution rate in your first 30 days, and migration is free and white-glove, so you don't have to move everything over yourself.
Frequently asked questions
The common questions customers ask when switching from Tidio to Weav.
Is Weav a good Tidio alternative?
Yes, if you want AI included in your plan instead of a second price list, and your tickets lean toward account and billing questions. If most customers reach you on Instagram or Messenger, or you need in-app mobile chat, Tidio covers those channels today and Weav doesn't.
How much does Tidio cost?
How much does Weav cost?
How hard is it to switch from Tidio to Weav?
Can I try Weav before paying?
A workspace built for humans and AI agents.
Ready for one simple plan?
If you want AI included in your plan, answers backed by your Stripe and Shopify data, and your team in the loop, Weav is built for you.
Ready for one simple plan?
If you want AI included in your plan, answers backed by your Stripe and Shopify data, and your team in the loop, Weav is built for you.
Ready for one simple plan?
If you want AI included in your plan, answers backed by your Stripe and Shopify data, and your team in the loop, Weav is built for you.
Sources:, October 2026: Tidio pricing, Tidio Help Center: Lyro Action templates, Tidio Help Center: Lyro Multilanguage support, Tidio Developers: Webhooks, Tidio Developers: Analytics MCP, Weav pricing, Weav docs: Shopify, Weav docs: Stripe, Weav docs: Custom Actions, Weav docs: Supported languages, Weav docs: API introduction, Weav docs: Webhook delivery, Weav docs: MCP server, Weav docs: WhatsApp.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and start freeing up your day.
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.
© 2026 Weav.com, LLC
Win back your day with Weav
Get started for free today and support more customers without growing your team. Launch in minutes and only pay for outcomes.