Drops
Weav brings AI customer service to Shopify stores
Brady Nord
TL;DR
Weav is now available on the Shopify App Store. It adds an AI Agent to your store that resolves customer questions using your real catalog, policies, and live order data.
It handles the questions that dominate ecommerce support: where's my order, how do I return this, does this fit, is this in stock.
The Agent answers through a verified order lookup, meaning "where's my order" with the actual order status, not a link to a tracking page.
Free 14-day trial, live in minutes, no code required.
We're pumped to announce that Weav is now on the Shopify App Store. Our customers can now integrate their entire storefront with Weav with a click of a button. This gives your customers who are asking about order status or sizing questions, real, up-to-date information.
How do Weav and Shopify work together
When you install the Weav app, it connects to your store and trains you AI agent immediately on three things: your product catalog, your store policies, and your live order data. That combination allows your AI Agent to know exactly what is going on with customers orders at any moment.
Let's walk through what these things mean:
Catalog sync: The AI Agent learns all about your products: what you sell, the variants, the details on your product pagea.
Store policies: It learns what your return window is, your shipping timelines, your exchange rules. Any of your store policies that you train your human agents on, your AI agent learns them as well.
Live order connections: It can look up a specific customer's order and tell them exactly what is happening with it.
This isn't just some generic chatbot for your store. This is an AI agent that that will actually do something for customers and help them with their most common questions. If you pulled a month's worth of your messages, we'd be willing to be that they'd fall into a few buckets.
Order status: The classic "Where's my order" question that businesses are asked. Weav uses a verified order lookup to pull the actual order and answer the question with real tracking and delivery information.
Returns and exchanges: "How do I return this" or "can I exchange for a different size"; instead of just repeating a policy, the agent will walk through how to actually return the product under the rules that you set.
Product or pre-sale questions: The Agent answers from your live catalog, including the details on your product pages making answers to questions like "Will this fit," "what's it made of," "is this available" highly accurate eliminating potential returns.
Now, there is a point where a human will need to step-in and finish a conversation over issues such as damaged items, lost packages or refunds. Humans still have the final say in returns and refunds. The goal shouldn't be to automate every conversation. It's to resolve the high-volume routine questions automatically so your team has the time and attention for the moments that actually need them.
If the conversation needs a human, it gets handed off in the unified inbox where a human teammate can pickup the conversation. The AI agent provides the full context, including order information, to the agent so the customer never has to repeat themself.
How to set Weav in Shopify
Getting Weav running on your store takes minutes, literally.
Install: Go to the Shopify App Store and click Install Weav AI Customer Service.
Sync: Connect Weav with Shopify. This connects to your catalog, policies, and order data automatically to the AI Agent.
Customize: Inside the Weav app, you get to customize how the Agent sounds, what conversations it handles on its own, and when it escalates to a human and who to escalates to.
Go live. Turn it on and let it start resolving. Watch the early conversations to see what customers ask and where you can sharpen the Agent's answers.
No code, no development sprint. If you've already documented your policies and your products live on your store, the knowledge that trains the Agent is already there.
Pricing
Weav for Shopify starts with a free 14-day trial. Paid plans are billed monthly through the Shopify App Store, and you can see the current tiers on the app listing. Plans scale with your support volume, so you start where your store is and grow from there.
Frequently asked questions
What does the Weav Shopify app do? Weav adds an AI Agent to your Shopify store that resolves customer questions using your live store data. It handles order status, returns, product questions, and stock availability, pulling from your real catalog, policies, and orders.
How does Weav answer "where is my order" questions? Weav uses verified order lookup to pull the customer's actual order and respond with real status and tracking information inside the conversation. It resolves the question directly rather than linking the customer to a tracking page.
Do I need to code anything to use Weav on Shopify? No. Weav installs from the Shopify App Store and syncs your catalog, policies, and order data automatically. You set the tone and escalation rules, then go live. No development work is required.
How much does Weav for Shopify cost? Weav starts with a free 14-day trial. Paid plans are billed monthly through the Shopify App Store and scale with your support volume.
Can a human still take over a conversation? Yes. When the AI Agent reaches its limit or a situation needs a person, the conversation moves to the Weav inbox with full context including order details, so your teammate picks up without the customer repeating themselves.
What kinds of questions can Weav resolve for a Shopify store? Weav resolves the highest-volume ecommerce questions: order status and tracking, returns and exchanges, product and pre-sale questions, and stock availability.
Weav is an AI Customer Service platform built to resolve, not deflect. See how it works on Shopify at the Shopify App Store.
Brady Nord
