What Weav Shipped in June: Faster to First Resolution

TL;DR

• During June, Weav shipped eight updates in five categories.

• These are designed to close the gap between signing up and watching your first AI Agent resolve a real customer issue.

• Faster setup, smarter answers, cleaner handoffs, and pricing you can actually read.

Every team that signs up for Weav wants the same first win: an AI Agent that knows their product, answers a real customer, and gets it right. Our focus in June was about making that first win faster. Here what we did to make that happen:

1. Live in minutes, not an afternoon

We streamlined customer onboarding from multiple steps to three. Fed it a messy or mistyped URL? It handles that mistake gracefully instead of stalling out. No worries about having go back and fix the mistake.

Your AI Agent training has always learn about your business automatically from your website during setup. Now it creates the business context on behalf of the customer. No more repeating information that the system was already learning. The information is automatically populated on the Settings tab. Tweak and refine the information (if necessary), and move on to testing your agent in the playground.

The result: less time configuring, more time watching it work.

2. Agent Control

Weav sets up each of our customers Agents with the best practices from the start. But feedback from our customers was they wanted more control over how the Agent operates.

The Agent system prompts now display in settings giving you more control over your agent. You are able to now tweak the default Primary Function, Persona, Constraints and Response formatting. This allows you to further customize your Agent for your business.

3. Better answers, and the sense to know when to step back

A confident wrong answer is worse than no answer. June sharpened both halves of that.

We improved knowledge base search so Agents pull more relevant information, using surrounding context and smarter re-ranking instead of keyword luck. When a question falls outside what an Agent was trained on, it now recognizes that and responds appropriately rather than guessing.

We also improved escalations routing. Conversations are routed to automatically and land with the right teammate every time.

Along with this, the UX of how the Agents actions, such as order lookups and cancellations, appear in the shared inbox have been enhanced to give the agent more information about the conversation. When AI hands off to a human, nothing get lost in the seam. Agents understand the context of the conversation quicker and help resolve faster.

Your workspace name now appears in email subject lines so customers know exactly who is replying. No more guessing if this email was a real reply. Customers will know exactly who the communication is from.

4. Pricing you can read, details that respect you

We rolled out new billing plans with clearer pricing and feature visibility, so you can see exactly what you get before you commit. No decoder ring required.

5. Mobile UX

The whole app got more responsive on smaller screens while we were at it. The chat widget UX on mobile now scrolls appropriately. We also took the setup guide mobile. You can mark tasks complete from your phone, and the guide steps out of the way once you are done.

The thread that ties it together

Look at the eight ships together and the pattern is obvious. Faster setup. Smarter answers. Cleaner handoffs. Clearer pricing. Every one of them shortens the distance between "I just signed up" and "my customers are getting answers."

That is the work. Resolutions, not deflections. Speed, without the bot loop. To stay up to speed with all the on-going changes, you can check out the full changelog any time.